FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@jobonlighter.com

Q. Do I have to have an account to place an order?

A. No, accounts are totally optional.

Q. Can I ship the products to an address that does not match my billing address?

A. Yes, definitely!  During the checkout process you are able to enter any shipping address and specify a different billing address.

Q. How do I place an order?

A. Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking “Add to Cart”.

You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Q. Can I purchase multiple products in a single order?

A. Yes! You can choose as many item(s) as you want, just click “Add to Cart” and go back to the product page you are interested in and click “Add to Cart” on that item as well before proceeding to “Enter Shipping Address” to finalize your order.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. View our shipping policy.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-5 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide. View Man’s Toolbox Shipping Policy.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide on most items. One of some items, we have Free Shipping over $40.

Q. Where is your company located?

A. Our company is located in Shenzhen, China; Supply warehouses in USA; High-Quality vendor contacts in China

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don’t receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@jobonlighter.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Paypal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers’ information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. More info you can go ahead to check our Privacy Policy.

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

Q. What is your return policy?

A. Overview

  • Return the new, unopened items to us within 14 days of delivery.
  • Simply contact our support team at support@jobonlighter.com if you have any questions regarding your return.
  • For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
  • Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.

More view of our terms & conditions.

Q. What is your return address?

A. Room A816, Building No.5, Shenzhen Bay Science and Technology Ecological Park
No. 26 Gaoxin South Ring Road, Gaoxin District, Nanhai District,

Shenzhen 518000

China